Q. What kind of printing process is used to generate the artwork?
A. Our artwork is produced using an Epson 9600 wide format inkjet printer. This machine can generate images with a maximum resolution of 2880dpi x 1440dpi (giclee quality). It can also print artwork up to 44 inches wide by almost any length imaginable.

Q. What kind of printing process is used to generate the photo gifts?
A. Images are transferred to hard surfaces and textile surfaces of photo gifts by a process called dye sublimation. This involves heating the media to a point where the ink can be embedded into the surface of the gift. This makes for a very hardwearing product where the ink cannot be scratched off.

Q. How lightfast will a print be?
A. We use Epson’s pigment based Ultra Chrome archival inks to produce our artwork. Epson states that these inks will produce a print that is lightfast for upwards of 75years (please note this applies to prints that are not placed in direct sunlight). The dye sublimation process produces a print that is exceptionally long lasting.

Q. Does it matter who owns the copyright for an image?
A. You must own the copyright (or have written permission from the owner of the copyright allowing reproduction) before we can print your image (this is an important condition of our standard terms). If the image is a photograph or artwork that you have taken/produced yourself then you own the copyright. If, however, you have commissioned the work (e.g. you have asked a professional photographer or an artist to produce a wedding photograph or a painting) then it is highly likely that you will not own the copyright. But don't worry; if this is the case we are happy to assist you in trying to obtain written permission.

Q. What kind of canvas and art paper is used to produce my artwork?
A. We use artist grade fine art media (Hahnemuhle).

Q. What kind of stretcher bars do you use?
A. We use three thicknesses of lipped stretcher bars and they are all supplied with tension wedges and a hanging bracket. Our ¾" deep bars are made from kiln-dried Pine and they are “artist quality”; our 1" deep bars are made from laminated Pine which improves the strength of each bar and our 1¼" deep stretcher bars are made from high quality Tulip wood. Tulip wood comes from the largest hardwood tree in the United States and the bars it produces are remarkably tough, strong and straight. Our Tulip wood bars are regarded as being one of the finest stretcher bars available in the UK.

Q. Is the surface of the printed canvas sealed or protected in any way?
A. The printed canvas is sealed (unless otherwise instructed) with two coats of 'liquid laminate'. Each coat is hand applied and the finished surface of the canvas takes on the appearance of a semi gloss varnish finish, as seen on traditional oil paintings. This coating helps enhance the colours of the print, protects the surface from scratching and improves ultraviolet protection. The finished surface is also ‘wipe clean’.

Q. Will I see a proof at any time prior to my print being produced?
A. Prior to finalising your order we will email you the details of a web page you can visit to view a proof. This page will also detail the cost of the print. Once you have viewed this page and submitted your acceptance we will finalise the collection of your payment and produce your print.

Q. How quickly will I see a proof?
A. We aim to have proofs ready on a next working day basis, however we often have them ready the same day.

Q. How quickly can you deliver my order?
A. Prints on paper media are dispatched within 3 working days, canvas prints being stretched on Pine bars are dispatched within 5 working days and canvas prints being stretched on Tulip wood are dispatched within 10 working days. Delivery times are different because paper prints do not need to be stretched or coated, Pine stretcher bars are a stock item for us and Tulip wood stretcher bars are ordered in specifically for each print produced. Photo Gifts are dispatched within 3 working days. If you need a print faster than the times noted above please let us know and we will do our best to meet your requirements.

Q. How will my order be packaged for delivery?
A. Prints are bubble wrapped then corner protectors are fitted. Following this, a tough cardboard sheet is cut to size and fixed to the front of the print. Finally, a layer of protective corrugated cardboard is added to the packaging before our courier delivers it your designated address.

Q. Can my order be delivered outwith the UK?
A. Prints can be delivered anywhere in the world. If you require delivery outwith the UK please contact us for a quotation.